Service Status There are currently no known issues. If you’re having problems, please contact our support team on 0191 645 0607. 11/09/20 - Some IONOS customers are experiencing issues when sending and receiving Emails.Posted by Michelle11/09/2020Comments: 0Sending and receiving e-mails is currently not possible for our IONOS customers (formerly 1&1). We are keeping a close eye…Read More 23/07/20 - Fire at BT site in Newcastle causes broadband problems across the region.Posted by Steven06/08/2020Comments: 0We are currently experiencing service issues across the region, but hope to be back to normal within a few hours.Read More