D.C. Services can be your very own I.T. Department

IT Support person

 

We are aware that many companies don’t have an in-house resource, either because they don’t have the experience or can’t justify the expense of having a full-time member of staff. In which case, why not allow us to provide that service for you, to a specific budget that’s affordable.

At D.C. Services our team is committed to providing you with the expert IT support your business deserves. We can look after your server, desktop computers, security, data back-up and recovery – freeing you up to get on with the running of your business. We will talk you through the options, look at your requirements and then create a monthly fee structure that fits with your requirements. 

Whether your business relies on a single PC, or a network containing several sites, servers and/or cloud services, we have years of collective expertise providing a competitive service to our customers.

We offer one clear all-inclusive Managed IT package
with no hidden extras.

 

Affordable
Affordable

Can’t justify the expense of having a full-time employee to address your IT needs? Our support packages are significantly cheaper!

 

IT Department
Own IT Dept

Easy access to a whole department of
IT Professionals.

Tailored Service
Tailored to your requirements

We understand your business is unique, we will talk you through the options, look at your requirements and then create a monthly fee structure that fits with your requirements.

No Switchboard
No Switchboard

You can call our support team by telephone directly, with no switchboards, queues or hold music.

Same day visits
Same day visits

Our team is located in the North East, in most cases we can visit on site the same day a problem is reported if you are located in Newcastle, Gateshead, Sunderland, Durham or Teeside.

Clear pricing
Clear Pricing

No hidden costs, tiered pricing or call out charges. 

Managed IT Support

Our Managed I.T. Package Includes:

  • Proactive server and network monitoring
  • Telephone assistance for server issues
  • Remote desktop assistance for server issues
  • Telephone assistance for user and desktop issues
  • Remote desktop assistance for user and desktop issues
  • Internet Security package included for all machines
  • Access to our web enabled help desk system
  • On-site IT Management
  • Patch Management for servers
  • Patch Management for workstations
  • On-site visits for support issues
  • Inclusive of cloud backups

Remote IT support.

We resolve over 90% of all IT problems over the phone or remotely, giving you a speedy resolution without needing to wait for an engineer. Our remote support software allows us to connect to your server, desktop, laptop or even Android and Apple iOS devices wherever you may, enabling us to provide support whenever you need it.

However, if your IT problem cannot be resolved remotely, we can send an engineer to your site in order to resolve the problem. We cover most of the North East – so when a visit is required, we are never far away.

To arrange a comprehensive IT support package for your business, don’t hesitate to call our team of experts today on 0191 645 0607