Managed IT Support Services
We provide outstanding support for all our clients with a straight forward per user/per month pricing model.
We offer one clear all-inclusive Managed IT package with no hidden extras.
We don’t believe in multiple support tiers and pricing structures.
We don’t believe in limited support!
We do believe in providing outstanding support for all our clients with a straight forward per user/per month pricing model.
Our Managed IT support package includes the following benefits:
- Unlimited day to day IT support
- Unlimited support for your network
- Unlimited support for user issues
- Budgeted IT support
- Hardware auditing and reporting
- Full on-site support included
- Covers servers, PCs, laptops & cloud
- SLA option with guaranteed response times
- IT strategy meetings
- Full hardware support
- Flexible support
- Full telephone support included
- Secure protection & updates
- No travel time, mileage, or call out charges
- One support phone number for all IT issues
- Choice of fault reporting methods
- Easy implementation over multiple offices
- Full remote support included
We understand that many businesses lack in-house IT resources due to limited experience or the high cost of full-time staff. We can provide you with affordable, professional IT services.
At DC Services, our team is dedicated to delivering expert IT support tailored to your business needs. We manage servers, desktop computers, cloud systems, security, data backups, recovery, and more – allowing you time to focus on your core operations. We’ll discuss your options, assess your requirements, and create a custom monthly fee structure that fits your budget.
When partnering with you, we invest time to understand your business and its specific needs. We see our relationship as a true partnership, working closely to ensure your IT solutions align with your business goals and providing ongoing, effective support
Our industry knowledge, technical expertise, and years of experience allow us to support businesses like yours in overcoming IT challenges, enhancing security and processes, and driving business progress.
Our Managed IT services are designed to provide your business with support that is tailored to your exact needs, whether that’s monitoring on-premise systems, maintaining your cloud infrastructure or simply answering “how do I…” questions – we’re here to help!
Our mission? To ensure your systems run smoothly, allowing you to concentrate on what truly matters: growing your business.
Challenge us to beat your current IT support contract.
Call our support team on 0191 645 0607
Your trusted IT partner
Our Onboarding Process:
Service Meeting
We will schedule a meeting to discuss your specific requirements. We will explore various options and strategies to ensure we develop the most effective and efficient course of action tailored to your unique situation.
Audit
DC Services will conduct a thorough evaluation of your current IT systems and network infrastructure. Where possible, we will manage all communications with your previous supplier to ensure a smooth transition.
User Onboarding
Once provided with a list of users, including their permissions and authorisation levels. Once received, we will add these users to our support system and promptly send them a welcome email with all necessary information.
Live Service
Your service will begin. Users are encouraged to reach out to us with any IT-related needs or queries. Our welcome email will detail the various contact options available to them, ensuring seamless support & communications.
Follow-up
We will check in with you to ensure that our services are running smoothly for your business and staff. We will assess the performance of our services and promptly address any issues or concerns that may arise.
What are Managed IT Services?
Managed IT support involves outsourcing the management and maintenance of an organisation’s IT infrastructure and systems to a third-party provider, known as a managed service provider. The goal of managed IT support is to ensure the smooth operation of an organisation’s IT environment, enhance overall efficiency, and address IT-related issues promptly.
Or simply put – for a set monthly fee, based on your requirements, we become your very own IT department.
At DC Services we don’t believe in call queuing and keeping our customers waiting in busy periods. Whilst the majority of our calls are answered straight away, if we cannot answer, your call is automatically logged and flagged for the next available team member who will call you back ASAP.
Microsoft 365
Subscriptions include a set of familiar productivity apps, intelligent cloud services, and world-class security in one place.
Managed IT Services
We ensure the smooth operation of an your IT environment, enhance overall efficiency, and address issues promptly.
Cyber Security
Cyber security is crucial for all businesses to guarantee that their livelihood is safe and protected at all times.
Hosted Telecoms
Experience seamless collaboration with cloud-based communication solutions, designed to enhance productivity.
Connectivity
Superfast connectivity has never been more important. With cloud-based applications and flexible working, business customers require a connectivity solution that will never let them down.
Affordable
Can’t justify the expense of having a full-time employee to address your IT needs? Our support packages are significantly cheaper and offer a higher level of protection.
Tailored Support
We understand your business is unique. We will talk you through your options, look at your requirements and then create a monthly fee structure that fits with your requirements.
Your Own IT Department
Easy access to a whole department of IT professionals, allowing you to concentrate on your business and not your IT issues.
Why Choose DC Services?
Our Approach
Outstanding customer service is one of our keystones
With so many IT providers, it can be very difficult to identify a company that has the ability to provide a consistently high standard of customer service.
This is something we have been doing since 1998, so we must be doing it well.
We will always provide you with the best advice – not what best suits us
We make sure we create a tailored program by understanding your business, ensuring that we advise you on the appropriate technologies.
We don’t talk technical jargon but plain English
We leave out the technical jargon wherever possible. Just honest plain English.
We keep our appointments and arrive on time.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
We offer a service which is pro-active, not reactive.
We monitor your systems and backups as well as perform updates when required automatically. We provide IT strategy meetings to plan for the future.
We learn to understand your business so we can advise you on the appropriate technologies
We are committed to adding value to our clients and their businesses.
No broken promises
If we promise you something we always deliver, whether that be a better technical solution or when an engineer will be onsite to help with your IT needs.
We don’t just repair your systems when issues arise; we also provide advice and strategies to improve your systems, minimizing disruption and aligning with your business needs both now and in the future.
We can assist in managing and planning your IT projects, such as setting up private or public Wi-Fi across your premises. Additionally, we can collect data for mailing lists as users access the service, helping you stay connected with your audience.
We offer support on an Ad Hoc or Managed basis.