We offer one clear all-inclusive Managed IT package
with no hidden extras.

We are aware that many companies don’t have an in-house resource, either because they don’t have the experience or can’t justify the expense of having a full-time member of staff. In which case, why not allow us to provide that service for you, to a specific budget that’s affordable.

At DC Services our team is committed to providing you with the expert IT support your business deserves. We can look after your server, desktop computers, cloud systems, security, data back-up, recovery and more– freeing you up to get on with the running of your business. We will talk you through the options, look at your requirements and then create a monthly fee structure that fits with your requirements. 

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We don’t believe in multiple support tiers and pricing structures. We believe in providing outstanding support for all our clients with a straight forward per user/per month pricing model.

At DC Services we don’t believe in call queuing and keeping our customers waiting in busy periods. Whilst the majority of our calls are answered straight away, if we cannot answer, your call is automatically logged and flagged for the next available team member who will call you back ASAP. 

Our all Inclusive managed IT support package includes the following benefits:

  • Unlimited day to day IT support
  • Unlimited support for your network
  • Unlimited support for user error
  • Budgeted IT support
  • Hardware auditing and reporting
  • Full on-site support included
  • Covers servers, PCs, laptops & cloud
  • SLA available with guaranteed response times
  • IT strategy meetings
  • Full hardware support
  • Flexible support
  • Full telephone support included
  • Secure protection & updates
  • No travel time, mileage, or ‘call out charges’
  • One support telephone number for all IT issues
  • Choice of fault reporting methods
  • Easy implementation over multiple offices
  • Full remote support included

When you work with us to support your IT, we take the time to get to know you, your business and your requirements. We view it as a partnership and we work closely with you to understand how your IT solutions work within your business, then how we can effectively support you going forward.

This approach, combined with our industry knowledge, technical expertise and years of experience has enabled us to support businesses like yours to overcome challenges posed by their current IT solutions, improve security and processes and progress their business.

Our managed IT services are designed to provide your business with support that is tailored to your exact needs, whether that’s monitoring on-premise systems, maintaining your cloud infrastructure or simply answering “how do I…” questions – we’re here to help!

What are Managed IT Services?

Managed IT support involves outsourcing the management and maintenance of an organisation’s IT infrastructure and systems to a third-party provider, known as a managed service provider. The goal of managed IT support is to ensure the smooth operation of an organisation’s IT environment, enhance overall efficiency, and address IT-related issues promptly.

Or simply put – for a set monthly fee, based on your requirements, we become your very own IT department.

Need IT help? Call our support team on 0191 645 0607

Affordable

Can’t justify the expense of having a full-time employee to address your IT needs? Our support packages are significantly cheaper!

Same Day Visits

Our team is located in the North East, in most cases we can visit on site the same day a problem is reported if you are located in Newcastle, Gateshead, Sunderland, Durham or Teeside.

Tailored to your requirements

We understand your business is unique, we will talk you through the options, look at your requirements and then create a monthly fee structure that fits with your requirements.

No Switchboard

You can call our support team by telephone directly, with no switchboards, queues or hold music.

Clear Pricing

No hidden costs, tiered pricing or call out charges.

Own IT Dept

Easy access to a whole department of IT professionals.

With so many inferior I.T. providers, it can be very difficult to identify a company that has the ability to provide a consistently high standard of customer service.

This is something we have been doing since 1998, so we must be doing it well.

We make sure we create a tailor program by understanding your business, ensuring that we advise you on the appropriate technologies.

We leave out the technical jargon wherever possible. Just honest plain English.

We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.

We monitor your systems and backups as well as perform updates when required automatically. We provide IT strategy meetings to plan for the future.

If we promise you something we always deliver, whether that be a better technical solution or when an engineer will be onsite to help with your IT needs.

Our Approach

Whether you want to install new systems or need support for your existing I.T. infrastructure, it’s our job to ensure your computers do their job to make your business more efficient and productive.

We don’t just fix your computers when they’re not working, but also offer help and advice on how to improve your systems to minimise disruption and meet the needs of your business now and in the future.

We can help manage and plan your I.T. projects, such as providing private or public Wi-Fi across your premises. We can even collect data for mailing lists as a user accesses the service.

We offer support on an Ad Hoc or Managed basis.

Request a quote below or give us a call on 0191 645 0607.

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