Ad-Hoc (Pay As You Go) Support Services
We offer our complete IT services range on a flexible basis. Simply pay for what you need when you need it.
We offer an ad-hoc service to customers who don't require full-time support.
We provide ad-hoc support for any business needing additional IT expertise, available on an hourly or daily basis from our team of experts.
Our team is dedicated to delivering the expert IT support your business deserves. We manage servers, desktop computers, cloud systems, security, data backup, and recovery – allowing you to focus on running your company. We’ll discuss your options, assess your needs, and create a structure that aligns perfectly with your requirements.
We prioritise prompt customer service and avoid call queuing, even during busy periods. Most calls are answered immediately, but if we cannot answer, your call is automatically logged and flagged for the next available team member to call you back as soon as possible.
Ad-Hoc (Pay As You Go) IT support is ideal for organisations with minimal IT support requirements.
Ad-Hoc IT support is designed for:
- Organisations that have some IT skill in-house and only need occasional help
- One off jobs
- Companies that need temporary absence cover for IT issues
- Very small companies
- Businesses that need emergency IT support
Our onsite support is billed by the hour, remote support is billed by the half hour.
To arrange Ad-Hoc support for today or future support, please don’t hesitate to call our team of experts today on 0191 645 0607
Microsoft 365
Subscriptions include a set of familiar productivity apps, intelligent cloud services, and world-class security in one place.
Managed IT Services
We ensure the smooth operation of an your IT environment, enhance overall efficiency, and address issues promptly.
Cyber Security
Cyber security is crucial for all businesses to guarantee that their livelihood is safe and protected at all times.
Hosted Telecoms
Experience seamless collaboration with cloud-based communication solutions, designed to enhance productivity.
Connectivity
Superfast connectivity has never been more important. With cloud-based applications and flexible working, business customers require a connectivity solution that will never let them down.
Affordable
Can’t justify the expense of having a full-time employee to address your IT needs? Our support packages are significantly cheaper and offer a higher level of protection.
Tailored Support
We understand your business is unique. We will talk you through your options, look at your requirements and then create a monthly fee structure that fits with your requirements.
Your Own IT Department
Easy access to a whole department of IT professionals, allowing you to concentrate on your business and not your IT issues.
Why Choose DC Services?
Our Approach
Outstanding customer service is one of our keystones
With so many IT providers, it can be very difficult to identify a company that has the ability to provide a consistently high standard of customer service.
This is something we have been doing since 1998, so we must be doing it well.
We will always provide you with the best advice – not what best suits us
We make sure we create a tailored program by understanding your business, ensuring that we advise you on the appropriate technologies.
We don’t talk technical jargon but plain English
We leave out the technical jargon wherever possible. Just honest plain English.
We keep our appointments and arrive on time.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
We offer a service which is pro-active, not reactive.
We monitor your systems and backups as well as perform updates when required automatically. We provide IT strategy meetings to plan for the future.
We learn to understand your business so we can advise you on the appropriate technologies
We are committed to adding value to our clients and their businesses.
No broken promises
If we promise you something we always deliver, whether that be a better technical solution or when an engineer will be onsite to help with your IT needs.
We don’t just repair your systems when issues arise; we also provide advice and strategies to improve your systems, minimizing disruption and aligning with your business needs both now and in the future.
We can assist in managing and planning your IT projects, such as setting up private or public Wi-Fi across your premises. Additionally, we can collect data for mailing lists as users access the service, helping you stay connected with your audience.
We offer support on an Ad Hoc or Managed basis.