Get to Know Us
When it comes to computers, you just want your systems to work! When they don’t, you spend too much time trying to fix them – time that would be better spent running your business. That’s where DC Services can help.
Established in 1998, DC Services provides IT support to small and medium sized businesses (SMEs) throughout the North East.
Whether you’re just starting out in business, looking for IT systems to support your growth, or seeking to renew existing contracts, we can provide an IT solution that meets your needs and suits your budget.
Many of our clients have been with us for over 15 years, a testament to our approachability, credibility, and efficiency. We take pride in building long-lasting relationships built on trust, transparency, and a deep understanding of your unique requirements.
Our mission is to redefine the standards of excellence within IT, Cloud, Software and Security, with a vision of being the leading sustainable Managed Services Provider, delivering world class customer experience and digital transformation solutions. We pride ourselves on a collaborative and forward-thinking approach, ensuring that businesses not only meet but exceed their technological goals.
At DC Services we don’t believe in call queuing and keeping our customers waiting in busy periods. Whilst the majority of our calls are answered straight away, if we cannot answer, your call is automatically logged and flagged for the next available team member who will call you back ASAP.
Why Choose DC Services?
With so many inferior I.T. providers, it can be very difficult to identify a company that has the ability to provide a consistently high standard of customer service.
This is something we have been doing since 1998, so we must be doing it well.
We make sure we create a tailor program by understanding your business, ensuring that we advise you on the appropriate technologies.
We leave out the technical jargon wherever possible. Just honest plain English.
We understand how frustrating it can be when things are late. When we schedule an appointment with you, we are there when you’re expecting us. If something prevents us from getting there, we always call you in advance to let you know.
We monitor your systems and backups as well as perform updates when required automatically. We provide IT strategy meetings to plan for the future.
We ensure to add value to our clients and their business.
If we promise you something we always deliver, whether that be a better technical solution or when an engineer will be onsite to help with your IT needs.
Our Approach
Whether you want to install new systems or need support for your existing I.T. infrastructure, it’s our job to ensure your computers do their job to make your business more efficient and productive.
We don’t just fix your computers when they’re not working, but also offer help and advice on how to improve your systems to minimise disruption and meet the needs of your business now and in the future.
We can help manage and plan your I.T. projects, such as providing private or public Wi-Fi across your premises. We can even collect data for mailing lists as a user accesses the service.
Need IT help? Call our support team on 0191 645 0607
