As an experienced IT support provider, we understand the logistical and technological challenges faced by businesses both in ordinary circumstances, and during difficult times such as those caused by the coronavirus outbreak.
In light of the difficulties that many businesses are now facing, we have summarised key information regarding some of the prime areas of concern for companies that have had to make their first foray into mass remote working.
There are a number of considerations to make to enable your company to maintain a level of normality during this time. In addition to ensuring your staff have all the equipment they need to carry out their work, it’s important to put new actions into place to achieve internet security, make an effort to provide continuity of communication, and keep your customers well-informed about your service.
In July 2020 the UK Government announced a further £20 million to help SMEs recover from Covid-19. You may be eligible for a grant of up to £5,000 to help implement new IT equipment and services.
Return to work – reopening your office
The government have released a 50 page briefing on creating a safe environment in which to re open offices. Offices will need to operate in a very different way.
Staff that have been working from home for the duration, will potentially be bringing kit back to the office and this may need resetting up to connect to the network. If users took PCs home, these may need re cabling etc.
How can we help you?
We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to check your current IT arrangements, we’re here to help.
- Hot desking set ups where users share hardware (such as phones, keyboards, mice etc) will not be permitted. Think now about additional hardware that might be needed.
- Consider removing hardware that is traditionally shared, such as reception desk kit, meeting and staff room PCs etc.
- You may need to consider moving desks around, or creating blank desks on bench style desking – to ensure that staff can continue to be socially distanced.
- Consider closing off/restricting huddle spaces and removing seats from meeting rooms to reduce capacity.
Under GDPR, you’re obliged to have a data asset register – in other words, a list of all the places you are storing data. If the quick response to lockdown has changed some of this information, it’s time to revisit. Have people now got data stored on local drives, USB devices etc, just to get them up and running? With more home working for many, you need to address these potential breaches.
It makes sense to revisit your business continuity plan and see if you are prepared for a second wave of infection. Also take into account changes in staff roles going forward that may affect your process.
There are a lot of people that have really enjoyed the experience of working from home, and having proven that they can be effective away from the office, will be wanting to do this more in the future. This unique period in our history will change the shape of working culture forever and IT has an important role to play in this.