Why Choose Us

We make it work for you

Reasons to choose us

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LOCAL

Often a computer fault can be fixed remotely but it’s when it can’t that having a company on your doorstep REALLY comes into its own.

Our central location in the North East means that Sunderland, Durham, Newcastle, Gateshead and Teesside are easily accessible – which allows us to be at your place of work and to fix the problem in no time at all.

In most cases we can offer you a same day service so that your company suffers the minimum of disruption.

CLEAR PRICING AND VALUE FOR MONEY.

We recognise that everyone’s needs are different, which is why we offer a range of options for our services. Clients can choose from a fixed, monthly fee for an all-inclusive IT service or a “pay as you go” service which allows you to pay for services as you need them.

Our pricing structure is completely transparent so no nasty shocks on your bill!

PROACTIVE SUPPORT

For our clients opting for all-inclusive services, we can often solve a problem before they are even aware they have one.

We use live monitoring systems so we can keep abreast of potential IT issues and then deal with them accordingly.

PERSONAL AND TAILORED SERVICE

We recognise how frustrating it is trying to get an IT issue solved and holding on the phone or dealing with an automated system can increase that annoyance.

There are only real human beings at DC Services, who will take your call and promise not to baffle you with jargon as they resolve your issues.

LONG TERM CLIENTS

We’re proud to say that we have many clients who have worked with DC Services for a number of years, who appreciate the level of service and the personal touch that we offer.

ON OUR TOES

The world of technology and IT is a fast moving one and we are committed to keeping abreast of these developments and then recommending to our clients systems that will make their lives easier.

Cyber security is a huge issue and again we are constantly monitoring ways of dealing with potential threats which can seriously damage a business if not addressed.

WIDE RANGE OF SERVICES

At DC Services we are firm believers in sticking to what we’re good at. This is why we also work closely with a range of expert partners that we can bring should a particular solution be required or which will help create a more holistic package for a client.

HIGH VALUES

Giving back is also at the heart of what we do, which is why we support a range of local and national causes including the Sunderland-based Rotary SR1 fund raising group and Childline.

Affordable

Can't justify the expense of having a full-time employee to address your IT needs? Our support packages are significantly cheaper!

Own IT Dept

Easy access to a whole department of IT Professionals.

Tailored to your requirements

We understand your business is unique, we will talk you through the options, look at your requirements and then create a monthly fee structure that fits with your requirements.

No Switchboard

You can call our support team by telephone directly, with no switchboards, queues or hold music.

Same day visits

Our team is located in the North East, in most cases we can visit on site the same day a problem is reported if you are located in Newcastle, Gateshead, Sunderland, Durham or Teeside.

Clear Pricing

No hidden costs, tiered pricing or call out charges. We provide 2 simple pricing options,

  1. Flat hourly rate, regardless of complexity
  2. Fixed monthly payment which includes call outs

 

We will provide a free consultation and an estimate

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